Customer Reviews

Alex was Phenomenal, amazing customer service, amazing communication of details and expectation of work, and a great attitude! Thank you Alex

I won't be using anyone else for these services. Sarah was fantastic to work and communicate with. Exceptional customer service.

Very through helpful and professional job was quickly completed

Alex was awesome! He was very professional and courteous when explaining what happened with our furnace. He was thorough and answered all of our questions. He and his team did a great job assisting us with our furnace replacement.

Furnace exam went smoothly & Nick answered all my questions.

Alexis arrived as scheduled and explained precisely what he would accomplish. He thoroughly examined our furnaces and have me a concise report of the status. He also assisted me in balancing my thermostats to insure balanced and efficient heating. Excellent experience!

Alex worked very hard and was very knowledgeable about the work.

Amazing service! Nick was very fast and prompt when he came out to the business to check our heating/cooling units. He was very informative and knowledgeable. 10/10!!

Ryen was very thorough and super professional. Enjoyed his insights on how I can prolong the longevity of our furnace and AC system. Much appreciated and will certainly call upon him if and when I ever need Patriot Pros’ outstanding services.

Ryan was great. Explained all our options and was very knowledgeable about the types of service that they provided and what they could do in our particular case. We did not end up going with the install but appreciated them taking the time to come out and take a look. Thank you.

Javi and his team are amazing. They are trustworthy, work hard, and take pride in what they do. Highly recommend them.

Very quick to get out. Service was very thorough. Great experience.

Alex was super personable and informative and went the extra mile to help us.

Great service and fast. Even on a Sunday!

Very professional and courteous! Took time to review options and answer questions. Gave options and info, shared pictures of the heating system with me. Great job

Alex was awesome! We had a unique situation happen to our furnace… him and the Patriot team worked hard to get us a resolution and fix before Thanksgiving. We appreciate their constant communication and bringing space heaters over in the interim until it was fixed. Thank you

Alex was very thorough and professional. He made sure everything was done just right.

Venise Morgan with Patriot Pros Plumbing is very pleasant and professional. She is knowledgeable and always answers questions in a timely manner.

Excellent communication and service!

Thanks Alex for your time and explanation about our furnace. You went the extra mile, thanks again.

I’m very satisfied with the work done by Alex, he was very professional during the job as well as very knowledgeable about the repairs, I will certainly recommend Patriot Pros for future jobs. Thank you Patriot Pros and thank you Alex. Ray Gutierrez Castle Rock, CO

I’m very satisfied with the work done by Alex, he was very professional during the job as well as very knowledgeable about the repairs, I will certainly recommend Patriot Pros for future jobs. Thank you Patriot Pros and thank you Alex. Ray Gutierrez Castle Rock, CO

Frankie very thorough

Great experience and very helpful

Nic from The Patriot Pros came out and resolved our issue. He was extremely knowledgeable and professional. I highly recommend Nic and the crew at Patriot Pros.

We needed a new water heater as ours was starting to not work and was leaking. Thanks to Javier’s knowledge on water heaters we decided to go with a tankless water heater (which have a lifespan about 2-3x longer than a standard water heater) which help solve an additional two problems we were encountering: running out of hot water and the time it would take to get hot water through out the house. Immediately after installing the tankless water heater with a circulation line, those two problems were solved. The work product from the crew was great as well. You can tell if someone likes their job by the quality of the outcome. Crew is very friendly and made sure they had answered any questions we had. Will definitely be a repeat customer and utilize their monthly membership plan.

Regularly schedule yearly inspection of furnace turned into a malfunction which I did not know about. No fan running - no heat. My patience wore thin and all involved calmed me and resolved the issue all on a very very snowy day. Did everything with a smile, assured me all would be okay and it was by the end of the afternoon. Well done men. I am so grateful. Have been using Patriot Pros for maybe 18 -20 years.

Only trustworthy ones in the business! 😀

Professional attitude. Quickly spotted issue and fixed loose connection. Alex was very courteous, informative and professional.

Alexis did a great job helping me repair my furnace. He was very knowledgeable and professional.

I have been working with Venise at Patriot Pros for some time now. She has always been extremely helpful and is a pleasure to deal with. Thanks for your help with everything! Keep up the great work!

Venice was very professional on the phone, she was very informative and provided the necessary assistance needed.

Javier and the Patriot team were timely, very communicative, and treated our needs as if they were a top priority. I won’t be working with any other plumbing and HVAC company moving forward.

Nick and Logan are amazing. Super friendly and professional. They explained everything that they are doing and showed us what he was looking at and why. I will use this team and company again.

Friendly and prompt service.

Employees are all top-notch, professional, couteous, and friendly.

Have been using Patriot for all our plumbing and heating needs for 10 plus years. Efficient, friendly, clean up is awesome, and responsive to our requests when help is needed! Office staff is helpful, too! Highly recommend!

Professional, courteous, and dedicated to superb customer service. Patriot Pros is an outstanding company.

Nick did a nice job in the walk thru explaining all the aspects of my current system, what was needed to fix the problem, as well as a very thorough process of bidding the project. He and Ryen were a pleasure to work with!

The company was very communicative as to when the technician would show up. Service was concluded same day and Alex walked me through what I needed to do to make sure my systems would run as efficiently as possible.

Patriot pros are a very professional company. Especially Alex. Service techs are always very respectful of the house and are also very informative about what their intentions are. I highly recommend this company for any of your air heat service needs.

Excellent work. Informative and left the furnace area in very clean and organized condition. Completed work as scheduled and work done very efficiently.

Nicholas was very thorough and kind helping us understand what needed attention with our heating system.

They were very professional and thorough. I will definitely be using them again

Nicholas was fantastic! Probably the most happy-sounding call I’ve ever received before 9 AM. They were able to get me in early so I wasn’t late for work and were very efficient taking care of my inspection. Luckily, no repairs needed this time but when I need them, I will definitely call!

Very thorough service. Thank you Alex!!

Very thorough service. Thank you Alex!!

Absolutely wonderful technicians Nicholas and Ryan are. You can see how dedicated , thorough and invested they are in what they do! Very professional, knowledgeable and friendly. Kept us informed about all details throughout the entire visit. The company provides amazing customer service!

Brendan was very helpful arranging and keeping me informed regarding my service call. Alexis was very quick to contact me about when he would arrive. He was very polite and professional when checking my furnace and showing me everything he checked. Great experience.

Great tech. Took his time and was very thorough.

Nick and Alex answered all my questions and did a fantastic job!

Nicholas was fantastic! Probably the most happy-sounding call I’ve ever received before 9 AM. They were able to get me in early so I wasn’t late for work and were very efficient taking care of my inspection. Luckily, no repairs needed this time but when I need them, I will definitely call!

Came out on a Sunday and got our water heater back working. Quick and Friendly service.

Frankie was very polite and respectful and made the effort to get me a good price. Mark came today (2-13-24) and did an excellent job of explaining the thermostat Today, 8-8-24, Javier came with a trainee and fixed my blower fan in very short order. They came to our rescue in less than 24 hrs. All employees have been A+ with their customer service. I'm very happy with today's service!!

All of the staff from Patriot Pros were knowledgeable, efficient, and were very courteous during their work on all of the installation of toilets and other plumbing matters associated with our water connections to sinks and toilets. If you have not used their services... they should be you first and only call.

Great service kind and courteous tech!

Alex was very courteous and kept me informed of his findings and progress throughout the inspection. Very persistent and knowledgeable of the system. Definitely my “Go To” service company for any problem! Alex was very informative about the status of my system and future maintenance options. A pleasure doing business with this company.

Fixed the problem rapidly. Very professional. Excellent service.

Our service tech Alex was knowledgeable and skilled at servicing our furnaces. He was polite and explained the project completely before doing the work. We were kept informed as to timing for arrival. We highly recommend Patriot Pros.

Awesome Tech and great service!

Anthony was knowledgeable, communicative, and very kind. Thank you for your great customer service!

Nick is a subject matter expert, well spoken and professional.

Outstanding customer service. Technician was knowledgeable, courteous and helpful. It’s a pleasure doing business with them.

Super knowledgeable and friendly technician.

Great Service! Highly recommend Patriot Pro services!

Explained what he was doing, was quick, responsive to my questions, was patient. Great representative for your company.

Nick was great attentive and educated me on everything that needed to be done.

Great experience to work with!

Patriot Pros are the ultimate professional HVAC+ shop, from owners Sarah & Javier to the techs who worked on our project: Frankie, Anthony, Michael, Craig, & Gerry. While I wish I could say it was free, the cost of the project to replace our furnace and water heater (with a tankless model) and our first ever AC unit was very reasonable, all things considered. From the first visit to the last, each person texted and emailed photos and profiles to let us know whom to expect. The crew’s work ethic was impressive and, while very professional, they were also a pleasure to have in our home. No detail was too small and the installation left everything in the area in as good or better condition than found. We will definitely be continuing our relationship with Patriot Pros for annual checks and (hopefully unnecessary) repairs and replacement.

Extremely competent, friendly and professional.

When our main septic line blocked late in the afternoon, Brendan took our situation seriously and worked to get us the fastest response time possible the next morning. Javier, Brody (and later Anthony) explained the process & costs, did their jobs, and left after all cleanup was done and verified to our satisfaction! As I said, Anthony finished the work later that afternoon, and answered everything asked of him, including finding the source a of one wet spot. Your whole team treated us like gold! 😇

Great service! Very friendly and knowledgable.

Javier did a great job giving us all the information, talking us through every situation and being efficient with the work to be done.

Very polite person willing to help with anything

Very professional service with great communications throughout.

Very professional service with great communications throughout.

Its amazing

Efficient, knowledgeable, great customer service.

Customer Service was excellent 👌

Wonderful business with Great customer service

Very professional, friendly, and helpful. Explanations clear and understandable. I highly recommend

Excellent service! Very professional. Javier and Sarah came out next day and helped us figure out the issue with our system. They also walked us through how to fix other issues that may arise in the future. We will absolutely use this company again for all of our HVAC needs.

Patriot Pros are the absolute best plumbing company!!!! I had a small water leak and Javier came out to fix it the day I called. He was so kind to show me and explain to me exactly what had happened and gave me several options. I chose option B which required a special machine; and since it was the end of the day, I suggested that they return the next day, if possible, to fix the entire problem. Javier said they would return in the morning. The next morning Anthony came to fix the pipes. Anthony is very professional, personable and he did an excellent job!! Once he finished, he explained exactly what he did which was beyond my expectations. Anthony not only fixed the problem and improved the old set up, he left the area spotless!!! I highly, highly recommend Patriot Pros for any and all plumbing issues!! Thank you Patriot Pros!

Most friendliest and best customer service! 5 stars!

Patriot Pros is the most professional service provider I have worked with since moving to Colorado in 2016.

Very thorough & provided great information regarding our humidifier, which was extremely appreciated!

Alex thank you for all your help yesterday 10/03/24 great job

Alex led our quarterly inspection of our home’s infrastructure. In addition to thorough maintenance, he identified a significant issue with our furnace that was causing health and functioning issues. The identified issue is covered by our home warranty, but if left unchecked, damage would have resulted. I appreciate his diligence in search out the root cause of the concern.

Venice Morgan was very awesome during our phone call.

Venise Morgan was very intelligent during the phone call.

Venise was so polite patient and understanding she answered all my questions love love love the service

Quality, Dependable service

Venise was so intelligent on our phone call,she's so polite and vibrant .

The customer service is great, a customer rep named venise treated me very well.

Trust me, the service is excellent. Went in and spoke with Venise and she was excellent.Great customer service

Patriot Pros is, hands down, the best HVAC company I've ever worked with. Javier is not only extremely professional and knowledgeable, he also understands and embodies the true spirit of customer service. He's also got a great team, including Genesis, with whom I speak every time I contact them. She's very polite, friendly, and always helpful. Keep up the great work! 9/25/24: Had our furnace inspected by Nicholas today. He's not just very professional and knowledgeable, he's friendly, upbeat and clearly loves his job. Definitely a pleasure meeting him!

Nick did an awesome job. He was super friendly. He took the time to explain what he needed to do and then followed up showing me what was done. He also showed me things that I could do to keep everything running efficiently.

Nick is a very professional and thorough technician will call again for further commitments. Thank you for your hard work Nick keep it up!

Nick was very educated, knew what he was doing, and taught me things I would've never imagined! thank you nick, will call again.

We are consistently pleased with Patriot Pros and how every technician including Alex arrives on time and provides exceptional service while they are here. They are polite, thorough, and a delight to work with. We trust our house to Patriot Pros.

I’m very satisfied with the work done by Alex, he was very professional during the job as well as very knowledgeable about the repairs, I will certainly recommend Patriot Pros for future jobs. Thank you Patriot Pros and thank you Alex. Ray Gutierrez Castle Rock, CO

Patriot Pros is more expensive than other providers (way more!), but their work is superb and the techs are professional and proficient! Andrew C. was great.

Was very professional and informative. Showed me everything about my A/C unit and what was going on with it, along with basic maintenance. Would recommend them if your looking to learn about what's going on, as well as get quality service.

Alex did a wonderful, top rated job and gave us information we didn't have before....nice guy..

I have worked as a contractor and partner for Patriot Pros on certain specialized tasks. They are always very communicative, friendly, and very focused on their customer's satisfaction. We take good care of their clients and they take good care of us. I refer them to people all of the time.

Had a great experience working with Venise. Would recommend to a friend.

Venise is awesome our phone call was great and she was polite and helpful

Venise is so intelligent ,she’s just awesome talking to her❤️💯

Venise was extremely good on the phone.

Javier did an urgent service call to replace my leaking main water shutoff valve. His work and communication were both outstanding. He also provided excellent advice on updating my home’s various systems. He’s a true professional.

Professional, good communication

Venise love working for Patriot Pros the treat employees great.

Very happy with the service. Was more expensive than I anticipated however.

They were super helpful in walking me through how to take care of my furnace and water heater. My unit is functioning great and is over 20 years old. I appreciate the membership advantages. Highly Recommend!

Nick was very friendly and really went above an beyond with his customer service. He was very knowledgeable about how to most efficiently and effectively take care of every concern we had.

It’s apparent that Genesis B. likes working for Patriot Pros Plumbing, Heating, Air , & Electric.

Eris and Venise were helpful and professional

Genesis is Great

Unparalleled Customer Service & attention to detail.

Excellent service from beginning to end. I highly recommend Patriot Pros Plumbing.

We discovered Patriot Pros via their flyer in the mail and had them come out to inspect our A/C unit. They fixed a wire with no charge and we were impressed by their courtesy, knowledge and professionalism. I showed them some of the issues in our house. They told us what their company does, how they can help us, and answered our questions in full without any pressure so we could make an informed decision on our own time table. They are prompt, confident, and answer questions in full so the customer has all the knowledge to make the best decision. They treated us with a high degree of respect and dignity, so we had them come back and replace our furnace, A/C unit, water heater, two toilets, 11 corroded stop valves, five drains, and sprinkler valve system with all new appliances and they fixed a few other plumbing issues that were accidents waiting to happen. Plus they installed a new vanity/sink in one of our bathrooms and a new light bar in another bathroom. They completed it all correctly, professionally, and cleaned up what otherwise was a hot mess in our 22 year old house; things that were neglected far too long. We've never seen a team of professionals work so hard for TWO DAYS STRAIGHT to get all of our housing issues repaired and replaced with new, top of the line, appliances. We really don't have the words to express how impressed we are with how WELL and how PROFESSIONALLY this team completed everything. Now we can rest easy knowing we're not going to have a water heater blow up on us, or a furnace or A/C unit go out, or plumbing spring a leak in the middle of the night. Everything this company did for us was WORTH IT a thousand times over. Additionally, their work made our house more marketable so the money we spent we will get back when we decide to sell and move. The cost of all these repairs was ABSOLUTELY AFFORDABLE as Patriot Pros has a finance company that works with their customers. We are really very HAPPY and EXCITED for all the work done for us and we HIGHLY RECOMMEND Patriot Pros for anyone who is considering work done for their home. Javier and his team, Patriot Pros, are the ABSOLUTE BEST! Sept 16, 2024 Today Patriot Pros tech Nick Brustad did our furnace check. Everything is good. He was very thorough, methodical, & professional. From watching him work, I knew when he got done we were good to go. We're on the Patriot Pros Presidential Club membership and Patriot Pros does checks on our furnace, water heater and AC unit 3 times a year. That builds a lot of confidence knowing Patriot Pros stands behind their work like that, and that if a problem does present, they'll catch it early enough before it turns catastrophic. We highly recommend Patriot Pros and we recommend getting on their Presidential Club membership for sustained maintenance. Thank you Nick for the thorough and professional job you did today. We feel very good knowing we won't have any furnace issues going into this winter. Awesome company and awesome tech. Thanks again Nick!

I had an amazing experience with Patriots Pros. I was unable to book because they don't provide service in my area. However, the customer service was Top-notch. Ms.Genesis was so helpful and professional! Even though I was not able to have work done. She still managed to enlighten my day. If I know someone who needs work in Castle rock or Denver area I will be sure to refer them.

Great family business. They treat their employees like their own family.

Very helpful and real easy to deal with

Awesome customer service! Explained everything clearly! Will continue using Patriot Pros!

Highly recommend them. Always very responsive and get the job done.

I have to say, I have never met a crew quite like Patriot Pros Plumbing. They are incredibly professional, caring and proud of their work, dedicated and I would say—artisans—as well. It was almost like watching an operating room in a hospital, and I have done filming in those before. The finished product is not only very functional, but is very beautifully crafted! They explain everything very well, and are available at a moment’s notice if anything goes wrong in the future. They even brought us breakfast and lunch at one point—talk about full service! I have a lot of confidence in this business. They really know what they are doing and perform at an extremely high level of expertise. I am beyond pleased with their work!

This was such a wonderful experience. Not only showing up on time and completing on schedule they did fantastic work. They replaced all water valves, hot water heater, and installed a kitchen faucet. Brendon actually arranged things back into place under counters better than I did😊. Brendon loved on my fur babies which also meant a lot to me. My daughter wanted a second opinion on an issue and I strongly recommended Patriot Pros!

Nicholas was awesome!

Implicitly trust for all our heating and cooling needs

Don was very professional and loved working with him

Once again, a very good experience. Daryl was very friendly, helpful and knew what he was doing. He even gave our doggies a treat! He did an amazing job. I highly recommed this company

Our humidifier was not working. We purchased one, along with a brand new heater and hot water tank (2 years ag) Daryl was our tech and he was just so nice. He came in like an old friend and/or our brother. My conure, Quincy is picky about who he likes AND no issue. Daryl was again part of the family. He answered our questions and was quick and efficient. Once again I will say this company EXCELS at customer service and commitment to do the job correctly and in a timely manner. I recommend this company, you will not be disappointed.

Alex was on time, professional, upbeat and very thorough. I would highly recommend Patriot Pros for all your needs.

Javier with Patriot Pros was amazing. I have used their services on 2 major issues we were having and both times the service was amazing. Javier was very patient with me and did a thorough job going over everything. Not once did I feel pressured for any unwanted services. Javier went over all of my options, and his honesty was greatly appreciated. I would recommend Patriot Pros to everyone, and Javier was a pleasure to work with. Thank you!

Wow, Patriot Pros are really Pros. It was quite obvious that they strive in providing excellence in service. A team of four got a complex job done on time with no mess left behind. Javier and his team were very knowledgeable and professional. They made sure that all our questions were answered before leaving the completed job. Hands down, Patriot Pro’s is the most professional company that we have hired and we HIGHLY RECOMMEND them to friends and family. 9/10/24 - Javier, Nick, and Andy came out today for a separate issue. We had a blower motor go out on our AC earlier today and they came out early this afternoon to service the AC. We greatly appreciate the response of Patriot Pros and the excellent service they once again provided. We highly recommend their service agreement as they really do stand behind their time commitment and the work they provide. work. Thank you again Patriot Pros for the EXCELLENT service you once again provided.

Patriot Pros has THE best customer service I've experience in the home service industry! Chloe went above and beyond to get Javier scheduled, and Javier was prompt, professional, and polite! During our last below zero freeze, I had a pipe freeze. I was very concerned it would burst and would need to pay for costly repairs. Javier was able to thaw the pipe and saved me from a disastrous situation. Thank you, Patriot Pros!

Great service and great communication. Nick was professional and efficient! He was patient, explaining everything he was doing and answered all my questions.

All of the staff from Patriot Pros were knowledgeable, efficient, and were very courteous during their work on all of the installation of toilets and other plumbing matters associated with our water connections to sinks and toilets. If you have not used their services... they should be you first and only call.

Great company, really showed up for me when I needed them to!!

Javier, Craig and Brendan came saw to it that a correction was made right away with an installation error. As usual, they were professional, knowledgeable and quick to respond. Thank you again.

Nicholas…. Professional, friendly, informative, comprehensive and thoughtful. We very much appreciated the outstanding work completed by Nicholas. We look forward to doing business with Patriot Pros for many years. We are in good quality care with five star service, because of knowing a job well done. Nicholas came by today to do our seasonal heating inspection. He helped make sure all was in working order for the winter months. In addition, he helped me change out two filters as well as instructed me on how to do so on my own. He checked for gas leaks with our gas fireplace and took pictures to inform another tech. I had concerns about our breaker box, and he took a look. He likes to help people and enjoys his work helping families with home care needs. What a pleasure to work with Nicholas.

I would work with Don Stork anytime! Patriot Pros must be proud to have him!

Professional, knowledgeable, and friendly service. Goes the extra mile!

Javier is a wonderful person. He is very knowledgeable, hard working, organized, and a true pleasure to work with. Whether the job is big or small, Javier can get it done!

A pleasure to have on the Work sitype and overcome Any obstacle

Nick is young and enthusiastic. He answered all my questions and gave excellent service.

Craig was once again truly outstanding!!! He has help at our house a couple of times and is always professional and Courteous. His work is efficient and meets the five star service that patriot pros always delivers. They are go to heating ventilation and plumbing company.

We needed a new water heater as ours was starting to not work and was leaking. Thanks to Javier’s knowledge on water heaters we decided to go with a tankless water heater (which have a lifespan about 2-3x longer than a standard water heater) which help solve an additional two problems we were encountering: running out of hot water and the time it would take to get hot water through out the house. Immediately after installing the tankless water heater with a circulation line, those two problems were solved. The work product from the crew was great as well. You can tell if someone likes their job by the quality of the outcome. Crew is very friendly and made sure they had answered any questions we had. Will definitely be a repeat customer and utilize their monthly membership plan.

Professional and top notch technician. Fixed our gas leak for our cooktop. Looks better than it did originally.

Above & beyond!! Fast, efficient, knowledgable, & friendly!

Arrived later than expected but did a very good job.

Knowledgeable and efficient. Thanks.

Clarissa checked the lavatories to ensure proper functioning, adjusted the pressure at my request and sealed a small spot on the guest bathtub. She was professional, personable and an excellent representative of her company, Patriot Pros! I recommend this company highly! Xavier did an outstanding job installing a whole house surge protector. He is professional at all times, friendly and pleasant to interact with! The company itself, PatriotPros, is easy to work with and always customer oriented. I recommend them wholeheartedly! Frankie and Steve checked my water heater to determine the cause of its failure. They did a thorough analysis and determined a breaker had tripped then remedied that. They also found that a part needed to be replaced to meet the current City code. They were professional and explained everything they found. The company is always responsive and pleasant on the phone and in person. I recommend them highly! Nick did an excellent job today doing a check of the furnace/airconditioner. He was quite thorough and explained everything so that I understood what he did. I would recommend Nick and Patriot Pros highly!

Craig has been a fantastic resource for all my plumbing and heating questions when I need a consult. He is extremely knowledgeable and friendly.