Customer Support Center

Delivering Exceptional Service since 1997

Service and Support Center

Patriot Pros has been providing exceptional service for homeowners in Castle Rock and the surrounding communities since we opened our doors in 1997.  It takes more than just hard work to achieve all that we have over the years: it takes a commitment to customer service and support. That’s why we’ve created this tutorial and guide support center.

Since day one, we’ve prided ourselves on our expert-level team members who are the ones out there each and every day delivering five star service to our customers. Don’t just take our word for it, see what other customers are saying.  Check out our Google reviews!

When you need help, we’re here, day and night! We’ve put together some resources below to help you maintain your equipment and keep maintenance costs down. If you don’t feel comfortable performing any of the tasks or would just like to run a question by us please reach out to us anytime.

Just give us a call and a real person right here in Castle Rock will help guide you. We also make the following “Bill of Rights” pledge to you, our loyal customer for all our support issues:


Customer Bill of Rights

  1. Responsive and Respectful

    • We will always treat you and your property with respect. We will provide responsive communication and actions towards your issue or problem we hope to resolve.
  1. Keep Well Informed

    • You will be well informed about what you are buying. If you ever have any questions or doubt please ask us to explain in more detail and we would happy to update you. We will always try to be proactive about your project and our processes.
  2. Only What you Need

    • We will only sell you what you need! We value your time and our reputation. We are here to help you solve your heating, cooling, plumbing, or electrical needs. While our solution may consist of a range of options, we will not sell you more than need.
  3. Price Transparency

    • We will provide a clear explanation of costs before doing any work. You will never be hit with surprise charges or random upsells with us.
  4. Only Trained Professional

    • We will have trained professionals working on your home. Every Patriot Pros tech goes through extensive and ongoing training.
  5. Timely Updates

    • We will keep you updated on the status of your project at all time through every phase o
    • f the process.
  6. Excellent Communication

    • We will answer calls, emails, and other communication promptly.
  7. Tidy Housekeeping

    • We will leave keep and leave a clean work environment. We will take precautions to keep your home clean while we work. We promise to never leave your house in a mess. In fact our techs will go above and beyond to make sure your house is spotless where they worked and beyond.
  8. Sympathetic Ear

    • We will listen to you if your expectations are not met and always do our best to remedy a solution.
  9. BBB A+ Rating

    • We are proud members of the BBB should you feel the need to reach out to a third party for resolution.


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