Customer Support Center

Helping clients learn more about their homes systems

Service and Support Center

Patriot Pros has been providing exceptional service to homeowners in Castle Rock and the surrounding communities since 1997. Our commitment to customer service and support has allowed us to achieve all that we have over the years.

If you need help, we’re here for you day and night! We’ve put together some resources below to help you maintain your equipment and keep maintenance costs down. If you don’t feel comfortable performing any of the tasks or would just like to run a question by us, please don’t hesitate to reach out to us anytime.

Just give us a call and a real person right here in Castle Rock will help guide you. We also make the following “Bill of Rights” pledge to you, our loyal customer for all our support issues:


Customer Bill of Rights

  1. Responsive and Respectful

    • We will always treat you and your property with respect. We will provide responsive communication and actions towards your issue or problem we hope to resolve.
  1. Keep Well Informed

    • You will be well informed about what you are buying. If you ever have any questions or doubt please ask us to explain in more detail and we would happy to update you. We will always try to be proactive about your project and our processes.
  2. Only What you Need

    • We will only sell you what you need! We value your time and our reputation. We are here to help you solve your heating, cooling, plumbing, or electrical needs. While our solution may consist of a range of options, we will not sell you more than need.
  3. Price Transparency

    • We will provide a clear explanation of costs before doing any work. You will never be hit with surprise charges or random upsells with us.
  4. Only Trained Professional

    • We will have trained professionals working on your home. Every Patriot Pros tech goes through extensive and ongoing training.
  5. Timely Updates

    • We will keep you updated on the status of your project at all time through every phase o
    • f the process.
  6. Excellent Communication

    • We will answer calls, emails, and other communication promptly.
  7. Tidy Housekeeping

    • We will leave keep and leave a clean work environment. We will take precautions to keep your home clean while we work. We promise to never leave your house in a mess. In fact our techs will go above and beyond to make sure your house is spotless where they worked and beyond.
  8. Sympathetic Ear

    • We will listen to you if your expectations are not met and always do our best to remedy a solution.
  9. BBB A+ Rating

    • We are proud members of the BBB should you feel the need to reach out to a third party for resolution.


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Patriot Pros Plumbing, Heating, Air & Electric IconPatriot Pros Plumbing, Heating, Air & Electric

701 Park Street, Castle Rock

4.6 921 reviews

  • Avatar Jessica Johnson ★★★★★ 4 months ago
    Frankie was awesome. He was very friendly and courteous. He educated me well about issues before beginning any work. He also was super friendly and cleaned up after himself as well as helping me clean up. Company was very responsive and … More did a wonderful job with communication. Frankie deserves a pay raise for sure!
  • Avatar Melissa Uhey ★★★★★ 6 months ago
    We are very pleased with our new boiler system that was installed and other plumbing repairs preformed by Patriot Pros. Javier is the best! So knowledgeable and experienced. His staff are all wonderful, helpful, clean and professional. … More They installed our new boilers quickly and did a beautiful job. We were able to leave town on vacation without worry one day later. We have an older home with natural plumbing issues and they have taken care of everything to our satisfaction.
  • Avatar Stefany Sawade ★★★★★ 5 months ago
    In April we had Patriot Pros out for a quote on A/C installation. The owner himself (Javier) came out and since the price was right, we went ahead with them. They installed the unit SAME DAY! I was so impressed at their efficiency, and … More in them doing the job right after we’ve had such negative experiences in other home improvement processes. Troy and his team were awesome! We were also signed up for the presidential program so we get free checks over the year. Yesterday Junior came by and completed an electrical inspection. This was a day earlier than originally scheduled, but they had called to confirm that would work for me first. He explained the process and what they would be looking for thoroughly. He and Croix were friendly and helpful. I’m so thankful for two fully positive experiences with Patriot Pros! Highly recommended.
  • Avatar George Lekander ★★★★★ 4 months ago
    Billy came to our home for our annual electrical inspection as part of their preferred customer package. Billy was fantastic and helped point out deficiencies and helped us plan our electrical upgrades for our upcoming home improvement … More projects. We are always amazed by Patriot Pros employees and their professionalism. We will definitely be using them for our upcoming home improvement projects! Thank you again for outstanding service!
  • Avatar Cale Dansbee ★★★★★ 6 months ago
    Very nice to see integrity and professionalism are still alive and kicking! From the first service call till they left the house, these folks were 10 out of 5 stars! Not only did they show up on time, they made sure I knew they would take … More care of my problems. They were knowledgeable and very thorough in looking at our AC systems. I feel so much better about the status of our AC units after their inspection. To top it all off, they didn’t try to sell me new equipment! They explained how to spot the normal wear and tear and what to be on the lookout for. Super helpful! Thank you so much!!!



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