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Body Cams

For Training and Quality Assurance

Why do we use body cams?

At Patriot Pros, we prioritize the safety and protection of our customers as our utmost priority. We understand the value of trust and safety, so we have taken extra measures to deliver exceptional services while maintaining the highest safety standards.

One of the ways we maintain safety is by implementing body cameras for all our technicians. Our technicians work in various locations, including private residences, where safety challenges could arise. Body cameras are essential for monitoring the areas where our technicians work better visually.

The body cameras worn by our technicians provide a critical and real-time assessment of their work area, ensuring that our customers are protected from any potential hazards or threats. The cameras provide an objective account of our technician’s interactions with the customer, recording images and audio that validate claims of great service delivery and safety procedures.

Our customers can rest assured that when our technicians arrive on site, their safety is of utmost importance, which is why we have taken significant steps to ensure their safety. At Patriot Pros, we are committed to our professional and safety standards, and we believe that implementing body cameras for all our technicians shows our company’s integrity, trustworthiness, and professionalism.

For Training and Quality Assurance

The use of body cameras has become an invaluable tool, not only in monitoring our technicians’ work activities but also in training sessions. As a company committed to continuous improvement and innovation, we recognize the importance of enhancing our operational processes to ensure the delivery of exceptional services.

During training sessions, our managers use the footage obtained from the body cameras to review the job performance of our technicians with utmost transparency. Managers can closely assess the techniques, tools, and strategies used by our technicians in the field to ensure they align with our company’s best practices. The footage also serves as a comprehensive tool for reinforcing training procedures while identifying areas where our technicians can improve their work.

Moreover, body cameras allow us to spot any issues with our process, a critical component of our quality assurance program. The cameras enable us to detect procedural shortcomings and highlight where changes may be needed. We can adjust to enhance our techniques, technology or tools, and customer service delivery by identifying any process weaknesses.

At Patriot Pros Plumbing, Heating, Air, and Electric, we continuously invest in the latest technology and tools to deliver the best services for our customers. The use of body cameras for training and quality assurance is an example of our commitment to innovation and customer satisfaction. Our goal is to ensure that our technicians receive the best training and support to perform their duties effectively and efficiently while ensuring the highest level of transparency, safety, and customer satisfaction.

For Your Safety and the Safety of Our Techs

Regarding interactions between our technicians and customers, transparency and accuracy are key. At Patriot Pros, we prioritize the safety and well-being of both parties involved in the interaction. Body cameras have become crucial in ensuring that our technicians feel safe while performing their duties and that all parties have objective records of their interactions.

The cameras capture all interactions between our technicians and customers, ensuring we have an accurate account of what transpired. We can seamlessly access the recordings for clarification if any disputes or false accusations are raised later. These body camera videos serve as valuable evidence for any party involved in a dispute, allowing them to present an objective account of the events leading up to the dispute.

Moreover, using these personal body cams with audio helps prevent conflicts between our employees and clients, especially when subjectivity comes into play. Regarding subjective incidents or events, the body camera records precisely describe the interaction, thereby reducing the possibility of misunderstandings. This, in turn, ensures that all parties involved can continue to work hand in hand, promoting the highest level of transparency in every interaction.

At Patriot Pros, we acknowledge the importance of a healthy client-employee relationship, and using body cameras helps us achieve this. The objective records obtained from these cameras ensure the protection of our employees and customers during their interactions while helping to prevent potential misunderstandings and conflicts.

We’re here if you have any questions.

Our decision to implement body cameras for our technicians is a step towards ensuring maximum safety and protection for our clients. Our clients trust us to offer quality services while ensuring their safety, and using small body cameras is one way of achieving that.

We understand that transparency is crucial in creating a strong client-employee relationship, so we have this policy in place. We want our clients to have peace of mind, knowing they can rely on us to provide the best possible service while prioritizing their safety and satisfaction.

We also understand that you may have some concerns or questions about this policy, and we encourage you to reach out if you need any clarification. Our friendly and knowledgeable team is always eager to chat with you and address concerns.

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Patriot Pros Plumbing, Heating, Air & Electric IconPatriot Pros Plumbing, Heating, Air & Electric

701 Park Street, Castle Rock

4.6 1,022 reviews

  • Avatar Jessica Johnson ★★★★★ 9 months ago
    Frankie was awesome. He was very friendly and courteous. He educated me well about issues before beginning any work. He also was super friendly and cleaned up after himself as well as helping me clean up. Company was very responsive and … More did a wonderful job with communication. Frankie deserves a pay raise for sure!
  • Avatar Melissa Uhey ★★★★★ 11 months ago
    We are very pleased with our new boiler system that was installed and other plumbing repairs preformed by Patriot Pros. Javier is the best! So knowledgeable and experienced. His staff are all wonderful, helpful, clean and professional. … More They installed our new boilers quickly and did a beautiful job. We were able to leave town on vacation without worry one day later. We have an older home with natural plumbing issues and they have taken care of everything to our satisfaction.
  • Avatar Stefany Sawade ★★★★★ 10 months ago
    In April we had Patriot Pros out for a quote on A/C installation. The owner himself (Javier) came out and since the price was right, we went ahead with them. They installed the unit SAME DAY! I was so impressed at their efficiency, and … More in them doing the job right after we’ve had such negative experiences in other home improvement processes. Troy and his team were awesome! We were also signed up for the presidential program so we get free checks over the year. Yesterday Junior came by and completed an electrical inspection. This was a day earlier than originally scheduled, but they had called to confirm that would work for me first. He explained the process and what they would be looking for thoroughly. He and Croix were friendly and helpful. I’m so thankful for two fully positive experiences with Patriot Pros! Highly recommended.
  • Avatar George Lekander ★★★★★ 9 months ago
    Billy came to our home for our annual electrical inspection as part of their preferred customer package. Billy was fantastic and helped point out deficiencies and helped us plan our electrical upgrades for our upcoming home improvement … More projects. We are always amazed by Patriot Pros employees and their professionalism. We will definitely be using them for our upcoming home improvement projects! Thank you again for outstanding service!
  • Avatar Cale Dansbee ★★★★★ 10 months ago
    Very nice to see integrity and professionalism are still alive and kicking! From the first service call till they left the house, these folks were 10 out of 5 stars! Not only did they show up on time, they made sure I knew they would take … More care of my problems. They were knowledgeable and very thorough in looking at our AC systems. I feel so much better about the status of our AC units after their inspection. To top it all off, they didn’t try to sell me new equipment! They explained how to spot the normal wear and tear and what to be on the lookout for. Super helpful! Thank you so much!!!

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