Service and Support Center

Patriot Pros has been providing exceptional service for homeowners in Colorado since we opened our doors in 1997.  It takes more than just hard work to achieve all that we have over the years: it takes a commitment to customer service and support. That’s why we’ve created this tutorial and guide support center.

Since day one, we’ve prided ourselves on our expert-level team members who are the ones out there each and every day delivering five star service to our customers. 

When you need help, we’re here, day and night! We’ve put together some resources below to help you maintain your equipment and keep maintenance costs down. 

If you don’t feel comfortable performing any of the tasks or would just like to run a question by us please reach out to us anytime. Just give us a call and a real person right here in Castle Rock will help guide you. 

 

Client Bill of Rights

  1. Responsive and Respectful

    • We will always treat you and your property with respect. We will provide responsive communication and actions towards your issue or problem we hope to resolve.
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  1. Keep Well Informed

    • You will be well informed about what you are buying. If you ever have any questions or doubt please ask us to explain in more detail and we would happy to update you. We will always try to be proactive about your project and our processes.
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  2. Only What you Need

    • We will only sell you what you need! We value your time and our reputation. We are here to help you solve your heating, cooling, plumbing, or electrical needs. While our solution may consist of a range of options, we will not sell you more than need.
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  3. Price Transparency

    • We will provide a clear explanation of costs before doing any work. You will never be hit with surprise charges or random upsells with us.
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  4. Only Trained Professional

    • We will have trained professionals working on your home. Every Patriot Pros tech goes through extensive and ongoing training.
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  5. Timely Updates

    • We will keep you updated on the status of your project at all time through every phase of the process.
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  6. Excellent Communication

    • We will answer calls, emails, and other communication promptly.
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  7. Tidy Housekeeping

    • We will leave keep and leave a clean work environment. We will take precautions to keep your home clean while we work. We promise to never leave your house in a mess. In fact our techs will go above and beyond to make sure your house is spotless where they worked and beyond.
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  8. Sympathetic Ear

    • We will listen to you if your expectations are not met and always do our best to remedy a solution.
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  9. BBB A+ Rating

    • We are proud members of the BBB should you feel the need to reach out to a third party for resolution.

How-To Guides

How to use these guides

Patriot Pros prides itself on providing top-notch customer support and the best way to get quick answers to your questions is by checking out our comprehensive Support Guides. Our team of knowledgeable specialists has crafted various guides that cover everything from installation to troubleshooting, allowing you to find the solution you need quickly.

Simply browse through the categories provided. If you are unable to find what you are looking for, please contact us via email or phone and one of our experienced agents will be happy to assist.

Community Driven Support

Patriot Pros is proud to offer our customers a comprehensive support center for all their HVAC, plumbing, and electrical needs. Our customer service reps are available to discuss your needs and get you on the schedule quickly and efficiently. Our support guides provide detailed instructions, videos, and tutorials on how to maintain your home heating, cooling, plumbing, and electrical service. Whether you need help with furnace repair or just want to learn more about how to keep your systems running smoothly, Patriot Pros has you covered.

 

Our professional technicians are experienced in all aspects of HVAC maintenance and repair. We can handle any emergency situation that may arise as well as provide routine maintenance services. We also offer a variety of tips and tricks for keeping your systems running at peak efficiency. From troubleshooting common problems to providing advice on energy-saving strategies, our team is here to help you get the most out of your home’s systems.

At Patriot Pros we are committed to providing our customers with the best possible service experience. With our comprehensive support guides and knowledgeable technicians, we make it easy for you to keep your home’s systems running smoothly and efficiently for years to come.

HVAC & Plumbing Video Guides

Other Support Resources

Christmas lighting event.

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Castle Rock Star Lighting Event.

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Night time in Colorado.

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Group and Community Activities.

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With our experienced personnel, your home is in safe hands!

Background Checked

All technicians go through an extensive and detailed background check.

Knowledgeable

You can count on us to be knowledgeable and up-to-date on the latest in home services technology.

Convenient

Our technicians are convenient and easy to work with- you can schedule them at a time that is best for you.

Drug Free

Drug free and knowledgeable staff. Keep your family safe with our top of the line technicians

Assured

Rest assured that your safety is our top priority- all of our technicians go through a rigorous background check and training process.

Best Warranty

We offer the best warranty in the business- if there is ever a problem with one of our products, we will fix it free of charge.

Testimonials

What Our Happy Customers Are Saying?

Certified to be the Best

Best Electricians and Leading Plumbers

Over Two Decades of Experience!

What’s new at PatriotPros

Patriot Pros Plumbing, Heating, Air & Electric IconPatriot Pros Plumbing, Heating, Air & Electric

701 Park Street, Castle Rock

4.6 921 reviews

  • Avatar Jessica Johnson ★★★★★ 4 months ago
    Frankie was awesome. He was very friendly and courteous. He educated me well about issues before beginning any work. He also was super friendly and cleaned up after himself as well as helping me clean up. Company was very responsive and … More did a wonderful job with communication. Frankie deserves a pay raise for sure!
  • Avatar Melissa Uhey ★★★★★ 6 months ago
    We are very pleased with our new boiler system that was installed and other plumbing repairs preformed by Patriot Pros. Javier is the best! So knowledgeable and experienced. His staff are all wonderful, helpful, clean and professional. … More They installed our new boilers quickly and did a beautiful job. We were able to leave town on vacation without worry one day later. We have an older home with natural plumbing issues and they have taken care of everything to our satisfaction.
  • Avatar Stefany Sawade ★★★★★ 5 months ago
    In April we had Patriot Pros out for a quote on A/C installation. The owner himself (Javier) came out and since the price was right, we went ahead with them. They installed the unit SAME DAY! I was so impressed at their efficiency, and … More in them doing the job right after we’ve had such negative experiences in other home improvement processes. Troy and his team were awesome! We were also signed up for the presidential program so we get free checks over the year. Yesterday Junior came by and completed an electrical inspection. This was a day earlier than originally scheduled, but they had called to confirm that would work for me first. He explained the process and what they would be looking for thoroughly. He and Croix were friendly and helpful. I’m so thankful for two fully positive experiences with Patriot Pros! Highly recommended.
  • Avatar George Lekander ★★★★★ 4 months ago
    Billy came to our home for our annual electrical inspection as part of their preferred customer package. Billy was fantastic and helped point out deficiencies and helped us plan our electrical upgrades for our upcoming home improvement … More projects. We are always amazed by Patriot Pros employees and their professionalism. We will definitely be using them for our upcoming home improvement projects! Thank you again for outstanding service!
  • Avatar Cale Dansbee ★★★★★ 6 months ago
    Very nice to see integrity and professionalism are still alive and kicking! From the first service call till they left the house, these folks were 10 out of 5 stars! Not only did they show up on time, they made sure I knew they would take … More care of my problems. They were knowledgeable and very thorough in looking at our AC systems. I feel so much better about the status of our AC units after their inspection. To top it all off, they didn’t try to sell me new equipment! They explained how to spot the normal wear and tear and what to be on the lookout for. Super helpful! Thank you so much!!!

Questions?

Questions?

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